Quelle expérience offrent les chatbots et assistants vocaux aux personnes handicapées ?
Nous avons mené l’enquête avec notre panel de testeurs et testeuses. Usages, points positifs, difficultés rencontrées… Voici ce que nous avons appris :
Comment documenter l’expérience utilisateur des personnes qui utilisent un lecteur d'écran ?
Ressource pas à pas, en anglais, publiée par l’équipe de la BBC : identifier les éléments à restituer ou non, définir l'ordre de lecture des composants, etc.
We’re exploring what a truly ethical, open, and human-centered social platform could look like — and your voice matters.
Whether you’re a creator, a casual scroller, or just curious about alternatives to Big Tech — we’d love to hear from you.
Let’s rethink social media together 
If you knew your political representative was using solely an LLM and their advisors to summarize the current state of affairs to inform their decisions on policy, how would this make you feel?
This is what too many product managers are doing with AI tools: replacing user research with AI summaries, then filling the gaps with sales-led requests or tech-led endeavours.
The purpose of UX research is to learn and understand the context around your product, so that your team can build a better product together.
When was the last time you truly learned something from a point-form summary? It might prompt a thought, encourage you to dig deeper into a topic, but it's not research. It's just a summary with infinite forms, an unreliable or incomplete one at that.
The value of sifting through at least some of the data is the process of synthesis. It takes time and repeated exposure to really learn a concept. The act of seeking out new details and knowing where to look is that added value that you bring to the table. Distilling the key concepts and teaching that context to the team is how you reinforce that learning and spread it.
LLMs aren't a replacement for user research. It's a tool that might be able to help or augment the process.
Let's go back to the original question: How do you feel about someone making decisions for you without getting to know you?
When we make product decisions, that's what we're doing. Making decisions for our customers and our users.
Take some time and sit with this discomfort. Think about what might be missing from how you approach understanding your product's viability. How we might actually understand the problems better, with or without these tools?
After all, these are only tools. We use the right tool for the right job.
(Posted to my LinkedIn to try to stem the tide of people "solving" the user research "problem" by just talking to LLMs.)
"[T]o build effective docs you not only need tools and content types, but also a model of needs that documentation must satisfy as a product, or of actions users need to accomplish through docs. This model should be fairly independent from the type of software product you’re documenting, in the same way conceptual models of product design and satisfaction abstract away the specifics. Aiming for a general model is necessary because it helps professionals learn and communicate together.
What follows is my own descriptive model of user needs for documentation, one I’m following to build and arrange documentation today.
The approach I’m proposing here is a model of what user actions the docs are meant to satisfy. The model aims at connecting both UX research and documentation frameworks with a conceptual and functional layer that focuses on two aspects: docs as a product and what users are meant to accomplish through them. It’s an attempt at describing what technical documentation should do. It’s treating docs as a product that someone is going to use to achieve actual goals.
As I said, the core of the model is actions. I’ve identified seven that I think cover a decent amount of goals that a consumer of docs may want to accomplish when using documentation. They represent common patterns in how users interact with documentation across different products and domains. They’re the following, each bearing an alternative term in parentheses: Appraise (Discern), Understand (Learn), Explore (Discover), Practice (Train), Remember (Recall), Develop (Integrate), and Troubleshoot (Solve)."
As someone marketing green technology solutions, you're always looking for ways to develop products and services that truly resonate with people and drive sustainable change. But how can you ensure you're solving the right problems in the right ways? That's where Jobs-to-be-Done (JTBD) research comes in. Read more on our blog https://www.curioresearch.net/news-notes/2024/12/30/tapping-into-real-customer-needs-to-drive-green-innovation #marketresearch #uxresearch #innovation #sustainability #greenbusiness
Calling all #blind folks in the USA! Want to shape the future of #accessible banking? 
I'm participating in a UX study with a major financial institution through uTest. They're looking for more blind participants, and I thought some of you might be interested!
Details:
• 60-minute remote session
• $200 compensation
• Must be in the United States
• Starting ASAP
If you're interested, use my referral link to apply: http://link.utest.com/inclusive-banking-study
Make sure to mention my name (Lanie Carmelo) and email (DM me for this) when filling out the screener survey. Choose "From friends/relatives under Referral Program" when asked how you heard about the project.
This is a great chance to make banking more accessible for all of us. Let's make our voices heard!
Ce mois-ci, je suis tombée en amour pour un #livre #uxdesign sur… les questionnaires :
1. C'est une masterclass en terme d'écriture 
2. Il est résolument pratico-pratique et m'a donné une tonne de bonnes pratiques que j’avais besoin d’entendre (ou ré-entendre) 
3. Tout cela sans oublier l’accessibilité et l’inclusion 
4. Par une maison d’édition indépendante 
J’en parle en détail sur le blog :
https://blog.hello-bokeh.fr/2024/05/31/lecture-surveys-that-work/
#uxresearch #lecture
I currently run a #UXresearch community and am looking for other #software options. I’m thinking maybe other providers/systems that aren’t necessarily research-focused may do what I need without a lot of dev time? Recommendations welcome!
* Password/login
* User management - need to send certain activities to certain groups
* Forums visible to set groups
* Points given for set activities e.g. comment on a post, get 10 points
* Activity modules like a poll would be useful
* Notification emails?
3rd user interview of the week is done. 
Next one will be tomorrow. Now it's time for doing some documentation and design work, some translation for user articles.
Ongoing productive morning — but first I need some coffee. 
️
Second user interview of the day - Done. Now some documentation, answering notifications and preparing the next interview for tomorrow.
My day was full of prototypes, components and UI updates... Now I will switch to mockup drafts I want to prepare for some user interviews.
You know your users. Don't you?
UX research doesn't have to be super time-consuming. Of course, you should know what questions you are looking for answers to and some preparation is useful, but short chats with users on very specific topics can provide more insight and clarity within just a few minutes.
Tried it out for you again this morning.
How do you do UX research?
Without intentional synthesis, "data driven" always means validating the biases baked into your semantic environment.
Data points that don't fit an org's established assumptions are easily swept under the rug.
Anyone interested in real insights needs to go data gathering and adopt a synthesis process that allows them to holistically inhabit that data, and intentionally curate a receptive semantic environment.
The environmental impact of digital is huge, and growing with #AI. @gerrymcgovern reveals an alarming story of unsustainable growth, toxic side effects, and human misery. Important conversation with a leading voice in the #design, #UXresearch, and #content worlds.
Lots of writing and documenting today. Nice to work focused but also little bit 
And now deep dive into research documentation work for the rest of the day.
User interview for today got cancelled. But I think there's enough on my list that I won't get bored.
Bist du ein UX Designer:in und hast Lust auf Reisen, Lernen und Austausch. Wie wäre es mit einer UX Offsite? Es gibt noch freie Plätze!
